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Call Center Representative
Category: Other
  • Your pay will be discussed at your interview

Job code: lhw-e0-88387523

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United Blood Services

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  Job posted:   Mon Apr 16, 2018
  Distance to work:   ? miles
  1 Views, 0 Applications  
Call Center Representative
## Description
Under direct supervision, this position is responsible for achieving goals for recruiting current, lapsed and potential donors, and scheduling them to donate at an in-center location or area blood drive.
Performs all assigned duties in compliance with internal SOPs and external regulations. Brings compliance issues to the attention of management.
Assures quality customer service to all customers.
Maintains good attendance and punctuality per the absence policy.
Performs all duties required of a Donor Outreach Coordinator I.
Supports multiple Blood Centers and/or recruitment for additional blood products through advanced center/product knowledge.
Serves as subject expert for less experienced staff.
Performs basic clerical duties (e.g., back up for administrative assistant, working the front desk).
Provides support to Call Floor Leader as requested.
Assists with training Donor Outreach Coordinators I who are new to the position and/or type of calling (i.e., conversion, platelet, and recognition).
Handles incoming calls from donors; may respond to donor eligibility questions.
Is responsible for specialty calling (e.g. conversion, platelet, and recognition).
Performs all other duties, at the discretion of management, as assigned.
Shift(s) - Hours: M-Thur 10:30 - 7, Friday 8-4 however flexibility is key!
## Qualifications
**Knowledge/ Education**
High school graduate or GED_preferred_.
**Licenses/ Certifications**
Six months related experience _required_.
Must possess the skills and abilities to successfully perform all assigned duties and responsibilities.
Must be able to maintain confidentiality.
Effective oral and written communication skills.
Must be able to work flexible shifts.
Must have good customer service and interpersonal skills.
Must be able to read and comprehend written procedures and instructions.
Our organization is an equal employment/affirmative action employer. If you need accommodation for any part of the employment process because of a medical condition or disability, please send an e-mail or call 1-844-220-2612 to let us know the nature of your request. A representative will respond to accommodation requests within two business days. Please note that this email/phone number is for medical/disability accommodations only and any other inquiries will not receive a response.
For more EEO information about applicant rightsclick here
For information about Pay Transparency rightsclick here
Our organization participates in E-Verify, for more informationclick here
All candidates who receive a conditional written offer of employment will be required to undergo a pre-employment drug test in accordance with the Company's established guidelines.
All candidates who receive a conditional written offer of employment will be required to undergo a pre-employment drug test in accordance with the Company's established guidelines
*Organization:* BSI Business Group
*Primary Location:* United States of America-California-Mather
*Work Locations:* 6501 CA Mather McCuen (146486) BloodSource 10536 Peter A McCuen Blvd Mather, 95655-4128
*Shift:* Day Job
*Travel:* No
*Job Posting Close Date:* Apr 30, 2018
*Job Function:* Call Center
*Req ID:* 18513
*Employee Status:* Full-time, Regular

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