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Disaster Recovery Specialist (Bilingual)
CITRUS HEIGHTS CA 95611
Category: Manufacturing
  • Your pay will be discussed at your interview

Job code: lhw-e0-90667377

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Small Business Administration

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Summary

  Job posted:   Thu Jun 7, 2018
  Distance to work:   ? miles
       
  1 Views, 0 Applications  
 
Disaster Recovery Specialist (Bilingual)
* Duties
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## Duties
### Summary
You will serve as a Disaster Recovery Specialist (Bilingual) for the Small Business Administration (SBA), Office of Disaster Assistance (ODA), Customer Service Center - CSC in Buffalo, New York. This position provides customer service to individuals, businesses, and internal customers regarding the SBA disaster loan program.
Learn more about this agency
### Responsibilities
As a Disaster Recovery Specialist (Bilingual) at the GS-1101-9/11, some of your typical work assignments may include:
* Responding to a variety of customer inquiries, ranging from routine to complex, and providing detailed information to the public regarding federally declared disaster and SBA's disaster loan program.
* Preparing written responses to email inquiries received through SBA's disaster customer service mailbox.
* Assisting lower graded or new employees with responding to customer service inquiries received by telephone or email,
* Assisting borrowers with completion of their loan closing documents and answering questions regarding the loan closing and disbursement process.
* Accepting borrower payments using online payment processing tools.
* Using a variety of computer systems to research customer inquiries, record call activity and prepare appropriate forms and letters.
IMPORTANT NOTES:
* This is a **Cadre**position, which is a competitive service status position with a full-time seasonal work schedule. Although highly unlikely, depending on the level of disaster activity, you may be placed in a non-duty status if there is insufficient work. This would be extremely unusual and has not occurred in numerous years.
* Hours of work vary to support Customer Service Center hours of operation, which is generally open from 8:00am until 9:00pm EST, with potentially later hours during substantial disaster activity. Therefore, employees will be assigned shift work and shifts may change with little or no advanced notice.
* Additional selections may be made from this announcement if identical vacancies occur within 180 days from the closing date.
* **This position is also being announced under Delegated Examining Procedures, announcement # DE-18-054-CSC-10227705.******
### Travel Required
50% or less - On occasion, especially during times of substantial disaster activity, you may be required to work overtime and/or travel with little or no advance notice.
##### Supervisory status
No
##### Promotion Potential
11
* #### Job family (Series)
1101 General Business And Industry
* Requirements
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## Requirements
### Conditions of Employment
* U.S. citizenship is required.
* You must be able to obtain and maintain a Government travel credit card.
* Favorable background investigation and credit check are required.
* Credit Score must be at least 500.
* You may be required to complete a one-year probationary period.
* You must meet time-in-grade requirements by the closing date.
### Qualifications
***Selective Placement Factor:***
This position has a bilingual requirement. You must be able to speak and write fluently in English and in Spanish. You will be required to demonstrate your fluency. If it is determined that you are not sufficiently fluent in English and Spanish, you will be removed from consideration.
Generally, time in **Non-Pay** status is not creditable towards the specialized experience requirement listed below.
**Federal status applicants must meet both Time-In-Grade AND experience requirements by the closing date of this announcement. However, if you have separated from the Federal Government for at least 52 weeks, you are not subject to the Time-in-Grade requirement.
Time-In-Grade Requirement:
GS-09: Must have held grade GS-07 for 52 weeks.
GS-11: Must have held grade GS-09 for 52 weeks.**
**Experience:**
To receive credit, you must indicate the **month and year** as well as the **average hours worked per week** for each employer. **Average work hours**must be stated on the resume to quantify each period of work experience or that experience will not be credited toward meeting the specialized experience requirement.
You must address the **specific specialized experience** required for each grade level of this position on your resume or application or you will be rated** "Ineligible"**for that grade level.
GS-09: To qualify you must have at least 1 full year (52 weeks) of specialized experience equivalent in difficulty and complexity to the GS-07 level in the Federal service that has equipped you with the particular knowledge, skill, and ability to perform successfully in this position. This experience may have been gained in a Non-Federal service position. In addition, this Specialized Experience must demonstrate the following:
* Communicating effectively both orally and in writing with various internal and external customers to accomplish program objectives and goals
* Researching and responding to customer inquiries using analytical abilities and problem solving skills.
* Providing financial information to customers or assisting customers with completing financial documents.
GS-11: To qualify you must have at least 1 full year (52 weeks) of specialized experience equivalent in difficulty and complexity to the GS-09 level in the Federal service that has equipped you with the particular knowledge, skill, and ability to perform successfully in this position. This experience may have been gained in a Non-Federal service position. In addition, this Specialized Experience must demonstrate the following:
* Communicating effectively both orally and in writing with various internal and/or external customers to accomplish program objectives and goals.
* Researching and responding to customer inquiries related to loans or financial matters using analytical abilities and problem solving skills.
* Explaining loan requirements and credit/lending concepts to a diverse audience.
* Working with financial documents such as profit and loss statements, balance sheets, tax returns, financial statements, and schedules of liabilities.
IN ADDITION TO THE SPECIALIZED EXPERIENCE STATED ABOVE FOR EACH GRADE LEVEL, APPLICANTS MUST SHOW PROFICIENCY WITH MICROSOFT OFFICE PROGRAMS, INCLUDING WORD. (YOU MUST INDICATE PROFICIENCY WITH MICROSOFT OFFICE WORD IN RESUME IN ORDER TO RECEIVE CONSIDERATION FOR THIS VACANCY.)
### Education
**Education:
If qualifying based on education, you must submit transcripts by the closing date of this announcement or you will not be found eligible.
GS-09: Must have a master's or equivalent graduate degree or 2 full years of progressively higher level graduate education leading to such a degree or LL.B or J.D degree, if related.
GS-11: Must have a doctorate or equivalent graduate degree or 3 full years of progressively higher level graduate education leading to such a degree or LL.M degree, if related.
OR
A combination of experience and education as indicated above.**
### Additional information
If selected for this position, you will be eligible for benefits. The above link is provided for your reference to explore the major benefits offered to most Federal employees.
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### How You Will Be Evaluated
You will be evaluated for this job based on how well you meet the qualifications above.
The Small Business Administration is committed to building a high-performing, 21st century workforce that possesses the following core attributes: cultural astuteness, technological proficiency, articulate, strong writing capabilities, superior conflict resolution skills, and exceptional presentation skills. Candidates should be prepared as they may be further evaluated on these attributes throughout the application and selection process.
Your application and resume will be compared to the answer you give to the minimum qualification question (s) on the assessment questionnaire. Your application will be reviewed to determine if you meet all the Specialized Experience required at each grade level. If you do not, you will be rated "Ineligible". If you are minimally qualified you will receive a numeric rating which is based on your responses to the questionnaire, including any narrative responses. The numeric score is a measure of the degree to which your background matches the knowledge, skills and abilities required of this position. If, after reviewing your resume and/or supporting documentation, a determination is made that you have inflated your qualifications and/or experience your score can and may be adjusted downward to reflect the submitted application material.
Your qualifications will be evaluated on the following competencies:
Computer Skills, Federal Funds Processing, Oral Communication, Teamwork, and Written Communication
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### Background checks and security clearance
##### Security clearance
Not Applicable
* Required Documents
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## Required Documents
**Required Documents**
To apply for this position, you must provide a complete Application Package which includes:
1. Your Resume showing hours worked per week, dates of employment, and duties performed.
2. Completed Questionnaire
* Preview at:
3. Other supporting documents, such as:
* College Transcript(s), if qualifying based on education.
* Unofficial transcripts may be submitted during the application process; however, official transcripts will be required if selected.
* Veterans' documentation, if applicable (e.g. DD-214 Member Copy 4 or other DD-214 copy showing type of discharge/character of service, SF-15 Form and related documentation, VA letter, etc.)
* Career Transition Assistance Program/Interagency Career Transition Assistance Program documentation, if applicable (e.g. Certification of Expected Separation, Reduction-In-Force Separation Notice, or Notice of Proposed Removal; SF-50 that documents the RIF separation action; and most recent performance appraisal.)
* **If you are a current or former Federal employee,**submit a copy of your official SF-50 or other official "Notification of Personnel Action" document that shows the following information to verify your eligibility for consideration as a status applicant:
* your appointment in the competitive or excepted service
* tenure
* grade, step and salary
* highest grade held or full performance level of current or prior position (as applicable).
**ELIGIBILITY INFORMATION:
1. Interagency Career Transition Assistance Plan (ICTAP) or Career Transition Assistance Plan (CTAP):
If you are claiming CTAP/ICTAP eligibility, provide a copy of your most recent annual performance appraisal (which must show at least a "fully successful" rating or equivalent), and proof of eligibility, i.e., a RIF separation notice or Certification of Expected Separation, and SF-50 noting current position, grade level, and duty location. In addition to meeting all qualification requirements and selective placement factors (if applicable), CTAP/ICTAP eligibles must meet the Well-Qualified criteria for the position in order to be given priority consideration. Information about CTAP and ICTAP eligibility is also on OPM's Career Transition Resources website at: CTAP/ICTAP.
2. If you are a veteran applying under the Veterans Employment Opportunity Act (VEOA) Appointing Authority or for any other Appointment based on your military service, you must submit a copy of your DD-214 or other proof of creditable service.
3. If you are a male applicant who was born after 12/31/59 and are required to register under the Military Selective Service Act, the Defense Authorization Act of 1986 requires that you be registered or you are not eligible for appointment in this agency.**
**DO NOT SEND YOUR RESUME OR ANY APPLICATION DOCUMENTS TO THE AGENCY CONTACT.**
**Your latest resume submitted for this position will be used for qualification determinations and supersedes previous submissions.**
#### If you are relying on your education to meet qualification requirements:
Education must be accredited by an accrediting institution recognized by the U.S. Department of Education in order for it to be credited towards qualifications. Therefore, provide only the attendance and/or degrees from schools accredited by accrediting institutions recognized by the U.S. Department of Education.
Failure to provide all of the required information as stated in this vacancy announcement may result in an ineligible rating or may affect the overall rating.
* Benefits
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## Benefits
A career with the U.S. Government provides employees with a comprehensive benefits package. As a federal employee, you and your family will have access to a range of benefits that are designed to make your federal career very rewarding. Learn more about federal benefits.
Review our benefits
Eligibility for benefits depends on the type of position you hold and whether your position is full-time, part-time, or intermittent. Contact the hiring agency for more information on the specific benefits offered.
* How to Apply
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## How to Apply
To apply for this position, you **must complete** the online application **and submit** the documentation specified in the Required Documents section below.
The complete application package must be submitted by 11:59 PM (EST) on 06/15/2018 to receive consideration.
* To begin, click **Apply Online** to access an online application. Follow the prompts to select your USAJOBS resume and/or other supporting documents. You will need to be logged into your USAJOBS account or you may need to create a new account.
* You will be taken to an online application. Complete the online application, verify the required documentation, and submit the application.
* You will receive an email notification when your application has been received for the announcement.
* To verify the status of your application, log into your USAJOBS account, select the Application Status link and then select the More Information link for this position. The Application Status page will display the status of your application, the documentation received and processed, and your responses submitted to the online application.
**Your uploaded documents may take several hours to clear the virus scan process.**
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### Agency contact information
### Daniel Bevels
##### Phone
7034878100 X6717
##### Email
Daniel.Bevels@sba.gov
##### Address
Customer Service Center - CSC
130 South Elmwood Ave.
Buffalo, NY
US
Learn more about this agency
### Next steps
Once your online application is submitted you will receive a confirmation notification by email. After a review of your complete application is made, you will be notified of your rating and/or referral to the hiring official. If further evaluation or interviews are required you will be contacted.
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* Fair & Transparent
## Fair & Transparent
The Federal hiring process is setup to be fair and transparent. Please read the following guidance.
### Equal Employment Opportunity Policy
The United States Government does not discriminate in employment on the basis of race, color, religion, sex (including pregnancy and gender identity), national origin, political affiliation, sexual orientation, marital status, disability, genetic information, age, membership in an employee organization, retaliation, parental status, military service, or other non-merit factor.
* Equal Employment Opportunity (EEO) for federal employees & job applicants
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### Reasonable Accommodation Policy
Federal agencies must provide reasonable accommodation to applicants with disabilities where appropriate. Applicants requiring reasonable accommodation for any part of the application process should follow the instructions in the job opportunity announcement. For any part of the remaining hiring process, applicants should contact the hiring agency directly. Determinations on requests for reasonable accommodation will be made on a case-by-case basis.
A reasonable accommodation is any change to a job, the work environment, or the way things are usually done that enables an individual with a disability to apply for a job, perform job duties or receive equal access to job benefits.
Under the Rehabilitation Act of 1973, federal agencies must provide reasonable accommodations when:
* An applicant with a disability needs an accommodation to have an equal opportunity to apply for a job.
* An employee with a disability needs an accommodation to perform the essential job duties or to gain access to the workplace.
* An employee with a disability needs an accommodation to receive equal access to benefits, such as details, training, and office-sponsored events.
You can request a reasonable accommodation at any time during the application or hiring process or while on the job. Requests are considered on a case-by-case basis.
Learn more about disability employment and reasonable accommodations or how to contact an agency.
Read more
#### Legal and regulatory guidance
* Financial suitability
* Social security number request
* Privacy Act
* Signature and false statements
* Selective Service
* New employee probationary period
This job originated on www.usajobs.gov. For the full announcement and to apply, visit www.usajobs.gov/GetJob/ViewDetails/501355200. Only resumes submitted according to the instructions on the job announcement listed at www.usajobs.gov will be considered.
*Open & closing dates:* 06/04/2018 to 06/15/2018
*Salary:* $43,857 to $68,983 per year (This is base salary. Locality will be added based on the location of the employee's duty station.)
*Pay scale & grade:* GS 9 - 11
*Work schedule:* Full-Time
*Appointment type:* Multiple Appointment Types - Cadre--See definition under Important Notes.

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